Field notes on reviews, reputation, and local search, from the team building Ocular.
Facebook does notify you about new Recommendations, but the alert is one line in a feed built to bury it. Here's how the notifications work, why they fail, and how to actually stay covered.
Read the post →Google Business Profile has no export button. Here are the three real ways to get your reviews into a spreadsheet, from copy-paste to the API, and when each one makes sense.
Read the post →Yelp only emails review alerts to the claimed owner account, and there's no alert at all for a page you manage without the owner's login. Here are the options that actually work.
Read the post →Google can email you when a new review lands, but the alerts arrive late, skip reviews, and sometimes switch themselves off. Here's the full setup, what breaks, and how to close the gap.
Read the post →Reviews don't average out in customers' heads. Here's what the research says about negativity bias in local search, and what a response inside 24 hours actually changes.
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